Event Delivery and Operations
10.03.2014
Product Vs Process
What is the product?
What impacts does the process have on the product?
Is the process any use without the product?
Is the process adding value to the product?
Operations Management
Health and safety
Licensing
Transport to the site
Transport on site
Passes/name badges
Scheduling
Technical - AV/sound/lighting
Décor
Fire safety
Route lighting
Work permits
Security
Power supplies
Water supplies
Food/drink
Stewarding
Security
Risk assessment
Waste assessment
Parking
Briefing
Sourcing materials
Supplier contracts
Child protection
First aid
Way-finding
Talent booking
Hair/make up
Staging
Accessibility
Equipment
Exhibits
Concessions
Merchandise
Marketing
Shelter
Supply chain:
Supplier
TO
Manufacturer
TO
Logistics
TO
Distribution
TO
Retailer
TO
Customer
* Evaluation and Financial Reconciliation *
LOGISTICS
VALUE CHAIN
MASLOW'S HIERARCHY OF NEEDS
*Must deal with lower needs of survival before concern about other needs
Hygiene Factors - 'To avoid pain'
-Policy
-Relationship with supervisor
-Work conditions
- Salary
- Company car
- Status
- Security
- Relationships with subordinates
- Personal life
Motivation Factors - 'To grow psychologically'
- Achievements
- Recognition
- Work itself
- Responsibility
- Advancement
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